Privacy Policy

Services Covered By This Policy

This policy applies to the VA Doc Finder mobile app, Digital Sync intake and account flows, and our hosted veteran workspace. It also applies to information you submit to us when requesting support, uploading records, booking consultations, or communicating about your Digital Sync account.

Information We Collect

• Personal information you provide, such as your name, phone number, email address, and contact preferences.
• Claim-related information you submit through forms, including military service background and disability claim context.
• Medical information and supporting documentation you voluntarily provide for evaluation and care coordination.
• Technical information such as IP address, device/browser details, app version, and website interaction data.
• Device-stored information such as saved onboarding progress, account state, uploaded document drafts, and preferences stored on your device so you can resume your VA Doc Finder experience later.

How We Use Your Information

• To respond to your inquiries and provide requested services.
• To coordinate evaluations, records review, and supporting documentation.
• To communicate by phone, email, and text message about your case and service updates.
• To improve our website, service quality, and customer experience.
• To maintain legal, regulatory, and security compliance.
• To authenticate hosted-service logins, help you recover account access, and keep supported Digital Sync workspace experiences synchronized.

Text Message (SMS) Communications

If you provide your mobile number and consent to receive texts, we may send service-related SMS messages. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.

How We Share Information

We do not sell your personal information. We may share information only as needed to provide services, including with licensed medical providers, secure technology vendors, and legal/regulatory authorities when required by law.

Service Providers

Digital Sync may use service providers for website and app hosting, customer communications, account authentication, document handling, analytics, CRM workflows, and scheduling support. These providers may process information on our behalf under instructions designed to support Digital Sync operations and security.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. No transmission method or storage system is guaranteed to be 100% secure.

Cookies, Analytics, and Local Device Storage

We may use cookies, similar technologies, and local device storage to support website functionality, preserve app state, analyze traffic, and help you resume supported Digital Sync experiences without re-entering the same information. You can control browser cookies through your browser settings, and you can remove app data stored on your device by deleting the VA Doc Finder app from that device.

Your Choices and Rights

You may contact us to request access, updates, or corrections to your personal information, or to ask questions about privacy practices.

Retention and Deletion Requests

We retain information for as long as reasonably necessary to operate Digital Sync services, support active client matters, keep required business records, resolve disputes, and comply with legal obligations. If you would like to request deletion of your Digital Sync account or submitted information, use our account and data deletion page or contact us directly. We may ask you to verify your identity before processing the request.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.