Privacy Policy

Services Covered By This Policy

This policy applies to the VA Doc Finder mobile app, Digital Sync intake and account flows, and our hosted veteran workspace. It also applies to information you submit to us when requesting support, uploading records, booking consultations, or communicating about your Digital Sync account.

Information We Collect

• Personal information you provide, such as your name, phone number, email address, and contact preferences.
• Claim-related information you submit through forms, including military service background and disability claim context.
• Medical information and supporting documentation you voluntarily provide for evaluation and care coordination.
• Technical information such as IP address, device/browser details, app version, and website interaction data.
• Device-stored information such as saved onboarding progress, account state, uploaded document drafts, and preferences stored on your device so you can resume your VA Doc Finder experience later.

How We Use Your Information

• To respond to your inquiries and provide requested services.
• To coordinate evaluations, records review, and supporting documentation.
• To communicate by phone, email, and text message about your case and service updates.
• To improve our website, service quality, and customer experience.
• To maintain legal, regulatory, and security compliance.
• To authenticate hosted-service logins, help you recover account access, and keep supported Digital Sync workspace experiences synchronized.

Text Message (SMS) Communications

TYFYS sends text messages only to people who select the optional, unchecked SMS consent checkbox on a TYFYS form. Providing a mobile number without selecting that checkbox does not sign you up for texts, and consent is not a condition of purchase. If you opt in, we may send follow-up and scheduling text messages about the request you submitted. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP, call or text 321-594-2089, or email support@thankyouforyourservice.co. See our SMS Terms & Conditions for program details.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile opt-in or text message consent will be shared with third parties or affiliates. We do not sell or rent your mobile phone number, SMS opt-in, or text message consent.

How We Share Information

We do not sell your personal information. We may share information only as needed to provide services, including with licensed medical providers, secure technology vendors, and legal/regulatory authorities when required by law. These categories do not include mobile phone numbers collected for SMS, SMS opt-in data, or text message consent, as described in the Text Message (SMS) Communications section above.

Service Providers

Digital Sync may use service providers for website and app hosting, customer communications, account authentication, document handling, analytics, CRM workflows, and scheduling support. These providers may process information on our behalf under instructions designed to support Digital Sync operations and security.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. No transmission method or storage system is guaranteed to be 100% secure.

Cookies, Analytics, and Local Device Storage

We may use cookies, similar technologies, and local device storage to support website functionality, preserve app state, analyze traffic, and help you resume supported Digital Sync experiences without re-entering the same information. You can control browser cookies through your browser settings, and you can remove app data stored on your device by deleting the VA Doc Finder app from that device.

Your Choices and Rights

You may contact us to request access, updates, or corrections to your personal information, or to ask questions about privacy practices.

Retention and Deletion Requests

Records, documents, and workspace data already held by TYFYS remain after login deletion under applicable client agreements. No automatic expiry is currently configured. A new account cannot inherit the original account's retained records. Contact support@thankyouforyourservice.co for record requests. If you would like to request deletion of your Digital Sync account or submitted information, use our account and data deletion page or contact us directly. We may ask you to verify your identity before processing the request.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.